Terms Of Service.

Issued: September 28th, 2026

Last Updated: September 28th, 2026

Terms & Conditions: Acceptance of Quotes & Invoices

Acceptance of Quote or Invoice

A quotation, invoice, sales agreement, or other order issued by ZipGrow Inc. will be considered accepted and binding upon the customer when the customer completes any one or more of the following actions:

• QuickBooks Online Acceptance: Electronically accepts or approves the quotation or estimate through QuickBooks Online or another electronic quotation or invoicing platform used by ZipGrow.

• Written Confirmation: Provides written confirmation of acceptance by email, purchase order, electronic message, or other written communication authorizing ZipGrow to proceed with the order, project, or services.

• Signed Sales Agreement: Signs and returns a ZipGrow sales agreement, quotation, proposal, order confirmation, or other document relating to the purchase.

• Deposit or Payment: Makes the initial deposit, progress payment, or payment in full toward the quotation, invoice, project, products, or services.

By completing any of the above actions, the customer confirms that they have reviewed and accepted the applicable quotation or invoice, including the scope of work, products and services, pricing, payment terms, specifications, and these Terms & Conditions, and authorizes ZipGrow to proceed accordingly.

Once acceptance has occurred, ZipGrow may begin design work, procurement, manufacturing, scheduling, or other activities related to the order. Any cancellation or modification following acceptance will be subject to ZipGrow’s cancellation, change-order, deposit, and non-refundable service provisions.

Where a deposit or payment is received before a separate sales agreement is signed, such payment will nevertheless constitute acceptance of the applicable quotation or invoice and these Terms & Conditions unless otherwise agreed by ZipGrow in writing.

1. Quote Validity
Unless otherwise specified in writing, all quotations issued by ZipGrow Inc. are valid for thirty (30) days from the date of issue. Pricing, availability, lead times, and other terms may be revised after the quotation expires.

2. Pricing
All prices are based on the scope, quantities, specifications, and information available at the time the quotation is prepared. Any changes to the scope, specifications, quantities, design requirements, delivery requirements, or project conditions may result in additional charges.

Unless specifically stated otherwise, applicable taxes, duties, customs fees, brokerage fees, permits, site preparation, electrical work, plumbing work, crane services, installation, and other third-party costs are not included.

3. Shipping & Freight
Shipping and freight charges provided in a quotation are estimates based on rates available at the time of quotation and are subject to change without notice. Final shipping charges may be adjusted to reflect actual carrier rates, fuel surcharges, accessorial charges, customs requirements, delivery conditions, or other transportation-related costs applicable at the time of shipment.

The customer is responsible for any additional transportation charges resulting from delivery delays, incorrect delivery information, limited site access, missed delivery appointments, storage, redelivery, detention, or other circumstances outside of ZipGrow’s control.

4. Design, Engineering & Consulting Services
All payments made for design, engineering, drafting, consulting, planning, customization, or other professional services are non-refundable once work has commenced.

Design services compensate ZipGrow for time, expertise, research, planning, drawings, recommendations, revisions, and other work performed, regardless of whether the customer ultimately proceeds with the purchase, construction, or implementation of the proposed system.

Unless expressly included in the quoted scope, additional revisions, redesigns, meetings, engineering requirements, or changes requested after work has begun may be subject to additional charges.

5. Deposits, Payments & Order Acceptance
An order is not considered accepted or scheduled for production until ZipGrow has received all required approvals, purchase orders, deposits, and/or payments specified in the quotation.

Deposits and progress payments may become non-refundable once materials have been ordered, manufacturing has commenced, custom work has begun, or costs have otherwise been incurred by ZipGrow in connection with the order.

Payment schedules and payment terms stated on the quotation or invoice form part of these Terms & Conditions.

ZipGrow reserves the right to suspend production, shipment, installation, training, or other services if required payments are overdue.

6. Changes & Change Orders
Any customer-requested change to the approved scope, specifications, design, quantity, configuration, delivery location, delivery schedule, or project requirements may require a revised quotation or change order.

Changes may affect pricing and lead times. ZipGrow is not responsible for delays arising from customer-requested changes or delays in receiving customer approvals, information, payments, or site readiness.

7. Lead Times & Delivery Dates
Production schedules, completion dates, shipping dates, and delivery dates are estimates unless expressly guaranteed in writing.

Lead times may be affected by material availability, supplier delays, carrier availability, customs clearance, labour availability, weather, regulatory requirements, customer changes, or other circumstances outside ZipGrow’s reasonable control.

ZipGrow will make commercially reasonable efforts to meet estimated timelines but is not responsible for consequential costs, penalties, lost revenue, lost production, or other damages arising from delays outside of its reasonable control.

8. Customer Responsibilities & Site Readiness
Unless otherwise stated in writing, the customer is responsible for ensuring that the installation or delivery location is suitable and ready to receive the equipment.

This may include adequate site access, foundations, utilities, electrical service, plumbing, drainage, internet/network connections, permits, approvals, unloading equipment, crane services, and compliance with applicable local codes and regulations.

Additional costs resulting from an unprepared or inaccessible site may be charged to the customer.

9. Inspection & Acceptance
Customers must inspect shipments promptly upon delivery and notify ZipGrow in writing of any visible shipping damage, shortages, or discrepancies as soon as reasonably possible.

Claims relating to carrier damage may also be subject to the applicable carrier’s claims procedures and deadlines.

10. Product Specifications & Substitutions
ZipGrow reserves the right to make reasonable substitutions or modifications to components where necessary due to product availability, supplier changes, discontinued products, regulatory requirements, or product improvements, provided that the substituted component is reasonably equivalent in function and performance.

11. Third-Party Components
Certain equipment supplied as part of a ZipGrow system may be manufactured by third parties. Third-party components may be subject to the original manufacturer’s warranty, terms, and limitations.

ZipGrow is not responsible for manufacturer discontinuations, changes, delays, or warranty decisions relating to third-party products beyond the obligations expressly assumed by ZipGrow in writing.

12. Crop Performance & Agricultural Results
Where applicable, crop yields, production estimates, operating costs, growing schedules, profitability calculations, and other agricultural performance figures provided by ZipGrow are estimates only.

Actual results may vary based on crop variety, environmental conditions, operator experience, nutrient management, water quality, pest management, facility conditions, maintenance, market conditions, and other factors outside ZipGrow’s control. No specific crop yield, revenue, profit, or return on investment is guaranteed unless expressly stated in writing.

13. Intellectual Property & Design Ownership
All designs, drawings, specifications, layouts, concepts, documents, calculations, and other materials created by ZipGrow remain the intellectual property of ZipGrow unless ownership rights are expressly transferred under a separate written agreement.

Payment for design or consulting services does not transfer ownership of ZipGrow’s proprietary systems, designs, intellectual property, trade secrets, or manufacturing methods.

14. Cancellation
Orders cancelled after acceptance may be subject to cancellation charges, including design costs, engineering costs, materials purchased, supplier cancellation fees, manufacturing labour, administrative costs, and other costs already incurred by ZipGrow.

Custom-manufactured, specially ordered, modified, or completed products may not be cancelled or returned once production or procurement has begun.

15. Force Majeure
ZipGrow will not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, fire, flood, labour disruptions, transportation interruptions, supplier shortages, government actions, tariffs, customs delays, changes in law, utility interruptions, public health emergencies, or other events beyond ZipGrow’s reasonable control.

16. Limitation of Liability
To the fullest extent permitted by applicable law, ZipGrow will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost production, lost crops, lost business opportunities, or business interruption arising from the purchase or use of products or services.

Except where prohibited by law, ZipGrow’s aggregate liability relating to a particular order will not exceed the amount paid to ZipGrow for the specific product or service giving rise to the claim.

17. Governing Law
Unless otherwise agreed in writing, quotations, orders, and contracts issued by ZipGrow Inc. will be governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

18. Acceptance of Terms
Acceptance of a quotation, issuance of a purchase order, payment of a deposit or invoice, or authorization for ZipGrow to begin work constitutes acceptance of the quotation and these Terms & Conditions.

Where a customer’s purchase order contains terms that conflict with these Terms & Conditions, ZipGrow’s Terms & Conditions will govern unless ZipGrow expressly agrees to the conflicting terms in writing.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

General Conditions:

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Digital products: The material on digital products (such as calculators) is provided for general information only and should not be relied upon or used as the basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Please note that all estimates in digital calculators, including operational expenses and yield data, are based on anecdotal information gathered from experienced farmers located across North America. Variations in temperature, humidity, building insulation and condition and other factors can have varying impacts on crop health and yields.

Any reliance on the material on the digital products is at your own risk. We encourage customers to contact a ZipGrow Inc. sales representative to discuss specific farm details. Periodically, ZipGrow Inc. may issue updates and improvements to digital products. New versions will be issued to past customers as appropriate, at the sole discretion of ZipGrow Inc.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through our store or website is governed by our Privacy Policy below. Please find our complete Privacy Policy on this page.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ZipGrow, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Indemnification

You agree to indemnify, defend and hold harmless ZipGrow and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 650 Cumberland St, Cornwall, ON, K6J4J5, Canada.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information 

For any questions about our terms of service, please email us at [email protected]

When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

We can ship to virtually any address in the world. Note that there may be restrictions on some products, particularly to international addresses.

When you place an order,  we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You may be responsible for any additional duties, taxes or custom fees charged at the border. Due to our organization’s small size, please allow 1-2 business days for small orders to ship, 3-4 days for freight orders to ship, or 3 days for small orders shipping internationally.

Commercial orders of greater than 150 towers, ZipFarm™ equipment, other LED lighting orders, and/or any other customized orders to domestic locations or international locations will have a longer lead time. Please contact our office at (855) 947-4769 for more information.

Weather events affecting road conditions may cause shipping delays. We will make every effort to contact you if this is the case.

As a small business, we appreciate your patience in advance. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please ensure your shipping address is correct before you submit an order. Should there be a customer-generated error on shipping addresses, we will require the customer pays the additional shipping charges to send out the order.

Freight Shipments 

Orders for 50 or more ZipGrow™ towers will ship via a freight carrier. (Shipping greater than 50 ZipGrow™ towers becomes prohibitively labor and cost intensive via UPS or a small package carrier.) Some combinations of fewer towers and other equipment may also ship via a freight carrier.

ZipGrow™ Tower Housings: ZipGrow™ Tower Housings are warranted by ZipGrow Inc. for twenty (20) years.

Matrix Media™:  Matrix Media is warranted for one (1) year. 

Mechanical Hardware:  Mechanical hardware, which includes ZipRacks™ (steel structure, gutters, and metal hardware) and Light Racks (steel structure) are warranted by ZipGrow Inc. for five (5) years when mechanical hardware is used for their intended purpose, in accordance with all instructions, and within maximum load and weight distribution limits.  IRRIGATION COMPONENTS, WHETHER OR NOT INCLUDED ON THEIR OWN OR AS PART OF A ZIPRACK, INCLUDING BUT NOT LIMITED TO VINYL TUBING, DRIP EMITTERS, AND IRRIGATION FITTINGS, ARE NOT WARRANTED UNDER ANY CONDITIONS. 

Electrical Components:  All electrical components have a 1 year limited warranty unless specified otherwise.

Manufacturer Warranties

Following your purchase, the items are bound by the warranty policy of the respective manufacturer. You can access these policies either through the original manufacturer’s website or by directly reaching out to them for further information.

ZipGrow Inc. can assist you in your warranty claim by helping to direct you to the manufacturer.

A Request for Return for opened items must be made within 14 days of the date of delivery. Defective or unopened products are eligible for returns within 30 days of the date of delivery. Items returned after these periods or without authorization may not be eligible for a refund.

A 15% restocking fee will be applied to non-defective returns, deducted from the final purchase price of the item(s) after excluding any shipping or handling charges.

To return a purchase, your items must meet the following conditions :

1. A receipt or proof of purchase is required to open a Request for Return.
2. Request for Return must be requested within 14 days of the delivery of your order if non-defective or 30 days if defective.
3. Items must be in their original and unopened box (for non-defective items)

Custom orders and liquids are ineligible for return, refund, or exchange.

To request a return and receive full return shipping instructions, please email [email protected] or call 855-ZIP-GROW (855-947-4769) so we can approve your return and expect your package.

ZipGrow Inc. reserves the right to reject returns which do not comply with our return policy. The original payment method will be credited with refunds, excluding any applicable restocking fees.

After processing your refund, a confirmation will be sent to the email address you provided upon checkout. Please note that it may take up to 5 business days for your financial institution to complete the refund process and credit it to your account.

Custom orders, large orders, or anything else that is ordered to a customer’s exact specifications (including ZipFarm™ orders and other LED lighting orders) may not be returned or refunded. ZipGrow Inc. will make every effort to assist you in such a situation. Please contact us for more information.

To request a return and receive full return shipping instructions, please email [email protected] or call 855-ZIP-GROW (855-947-4769) so we can approve your return and expect your package.

Returns made after 30 days or of used products will not be refunded in full and may not be accepted. Please contact us at 855-ZIP-GROW (855-947-4769) for more information or if you have any questions.

If your order requires a replacement part due to shipping damage, manufacturing damage, or other issues, we will happily provide a replacement or other resolution within 30 days. We cannot offer replacements after 30 days due to logistical complications and an inability to recover damages after that point. To request a replacement, please email [email protected] or call 855-ZIP-GROW (855-947-4769). Pictures are always helpful. (We ask for pictures in order for us to file claims with the appropriate parties. Thanks!)

For any questions about the replacement policy, or if you’re not sure if you need a return or a replacement, please call 855-947-4769.

Section 1- What Do We Do With Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: ZipGrow Inc. 650 Cumberland St, Cornwall, Ontario Canada K6J4J5

Disclosure

We may disclose our personal information if we are required by law to do so if you violate or terms of service. 

WordPress

Our store is hosted on WordPress They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then WordPress stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WordPress’s Terms of Service or Privacy Statement.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Us 

If you’d like to contact us regarding anything related to privacy or this policy, please contact us at [email protected]